3 Keys to Running a Successful Commercial Cleaning Company

If someone were to ask me, “Hey, what are the ingredients to running a successful commercial cleaning company?”, I would reply with the following three things. In fact, these three things are key to running any company, not just a janitorial commercial cleaning company. The three ingredients are people, systems, and training.

Table of Contents

1. Introduction to Key Elements
2. Key #1 to Commercial Cleaning Company Success – People
3. Key #2 to Commercial Cleaning Company Success – Systems
4. Key #3 to Commercial Cleaning Company Success – Training
5. Customer Service Magic
6. Conclusion: Final Thoughts

Introduction to Key Elements

When it comes to running a successful commercial cleaning company, quality janitorial services and high-quality cleaning services stand out. The key elements include ensuring your commercial cleaning team is equipped with the necessary tools and training. Let’s dive deeper into these elements.

Key #1 to Commercial Cleaning Company Success – People

As I discussed in detail last week, hiring the best personnel is the most important of these three ingredients. The quality of your janitorial service hinges on having team members who are both skilled and motivated.

Key Aspects of Personnel:

• Strong decision-making abilities.
• The ability to adapt to unexpected challenges.
• Anticipating problems before they happen.

For example, our high-performers at Phoenix Janitorial value these traits greatly, leading to the provision of high-quality cleaning services every time.

Key #2 to Commercial Cleaning Company Success – Systems

The second component to janitorial cleaning success is having the right systems in place. Another word for systems is the structures you use to operate your company. How do you do what you do? You create processes and procedures that are easily repeatable. They should be taught in a way that promotes consistency, and the way you do that is through thorough training.

Importance of Systems:

1. Streamlined Procedures: Ensure consistency across all services.
2. Training Programs: Provides employees with the skills they need.

One of our informative articles—Janitorial Cleaning Company Succeeds or Fails—explores these components further.

Key #3 to Commercial Cleaning Company Success – Training

Training programs usually have four components. I want to give credit where credit is due. I first heard of these components from LightSpeed VT and Brad Lea’s company out of Las Vegas. The four elements necessary for good training are:

1. Content
2. Practice
3. Repetition
4. Accountability

These elements are critical to the success of any good training program. Training programs that don’t have those four elements tend to fail. Programs without these structured components could lead to subpar quality commercial cleaning.

Customer Service Magic

What is the point of focusing on the three keys to commercial cleaning success if it’s not to “Wow!” your customers? Creating exceptional customer service doesn’t just happen. In our decades of experience, we have discovered four levels of incredible customer service:

1. Meeting Expectations: The first level.
2. Exceeding Expectations: Goes beyond the ordinary.
3. Amazement: Surprising the customers.
4. Delight: Creating a lasting impression of joy.

High-quality cleaning services aim to reach the delight stage to make a lasting positive impression. As demonstrated in our case study—Be Careful About What Janitorial Cleaning Service Provider You Hire.

Conclusion: Final Thoughts

In summary, running a successful commercial cleaning company revolves around people, systems, and training. By focusing on these three key areas, any company can elevate its service levels and achieve lasting success.

For a more comprehensive guide on Commercial Janitorial Cleaning Services in Arizona, visit our detailed article here.